Shipping & Returns Policy — CineSpark Co.
Returns Policy
We want you to love your purchase. If for any reason you’re not completely satisfied, you may return most new, unopened items within 30 days of delivery for a full refund.
If the return is due to an error on our part (you received an incorrect or defective item, etc.), we’ll also cover the return shipping cost.
Once your return is received and inspected, your refund will be processed back to your original payment method. Please allow up to 4 weeks total for your refund to be completed. This timeline includes:
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5–10 business days for your return to reach us,
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3–5 business days for us to process it, and
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5–10 business days for your bank or credit card company to finalize the refund.
To initiate a return, please Contact Us with your order number and details about the product you’d like to return. Our support team will respond promptly with next steps and a return authorization.
Shipping Policy
All orders are fulfilled within 48 hours of purchase.
Delivery times vary based on location and carrier but typically range between 7–21 business days after fulfillment. Please note that during peak seasons, carrier delays may occur.
We currently offer worldwide shipping. Some products may have destination restrictions, and international deliveries may be subject to customs processing times.
Shipping costs are calculated at checkout based on weight, dimensions, and destination. All package weights are rounded up to the nearest full pound per carrier requirements.
Once your order ships, you’ll receive a tracking number via email. Please allow up to 48 hours after shipment for tracking details to update.
Questions?
Contact our support team any time through the Contact Us page - we’re always happy to help.